Privacy Policy

A legal disclaimer

Snatched By Lei respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, make a purchase or enquire about our services.

For the purposes of UK data protection law, Snatched By Lei is responsible for the personal information described in this policy.

Information We Collect

We may collect personal information that you provide directly to us when you:

Complete a contact or enquiry form
Contact us by email, telephone or social media
Enquire about or book a treatment or service
Enquire about The Snatched Method coached programme
Purchase The Snatched Method self-guided digital programme
Sign up to receive communications from us

Depending on how you interact with us, this information may include your name, email address, telephone number, enquiry details, purchase information and any other information you choose to provide.

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information and information about how you use the website, including through cookies and similar technologies.

How We Use Your Information

We may use your personal information to:

Respond to enquiries and communicate with you
Arrange treatments, consultations or coaching
Process purchases and provide access to digital products
Provide customer support
Manage our relationship with you
Maintain appropriate business and transaction records
Improve our website, services and customer experience
Send marketing communications where you have consented to receive them
Comply with our legal and regulatory obligations
Help protect our website and business from fraud, misuse or security threats

We will only use your personal information where we have a lawful basis to do so, such as where it is necessary to provide a service or product you have requested, where we have a legitimate business interest, where we need to comply with a legal obligation, or where you have given us your consent.

Payments and Purchases

When you purchase a product through our website, payment information is processed through the payment services connected to our website.

Snatched By Lei does not need to directly store your complete payment card details in order to process an online purchase where those details are handled by the relevant payment provider.

The payment provider may process your information in accordance with its own privacy policy.

The Snatched Method

When you purchase the self-guided version of The Snatched Method, we may use your contact and purchase information to process your order and send you the information required to access your digital programme.

If you enquire about the coached version of The Snatched Method, we may use the information you provide to contact you, discuss your goals and determine the appropriate next steps for your coaching journey.

If you provide additional personal information as part of a coaching relationship, we will handle that information appropriately and only use it where necessary to provide the service or where otherwise permitted by law.

Treatment Bookings

Treatment bookings may be processed through third-party booking platforms, including Fresha.

When you follow a link from our website to an external booking platform, the information you provide to that platform will also be subject to that provider's own privacy policy and terms.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business and provide our services. This may include website hosting and e-commerce providers, payment processors, booking platforms, email or communications providers and professional advisers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Third parties are responsible for handling personal information in accordance with applicable data protection requirements and, where relevant, their own privacy policies.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, responding to enquiries and meeting legal, accounting or reporting requirements.

The appropriate retention period may vary depending on the type of information and why it was collected.

Marketing

We will only send you electronic marketing communications where we have an appropriate lawful basis to do so.

Where required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Cookies

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, remember preferences and, where applicable, support analytics or marketing.

Where required by law, non-essential cookies will only be used after you have provided your consent.

You can manage your cookie choices through the cookie controls provided on the website.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used in certain circumstances
Object to certain uses of your information
Request the transfer of certain information
Withdraw your consent where we rely on consent

These rights are subject to certain legal conditions and exceptions.

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Third-Party Links

Our website may contain links to third-party websites or services, such as booking, payment or social media platforms.

We are not responsible for the privacy practices of external websites. We recommend reviewing the relevant privacy policy before providing personal information to a third party.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will be published on this page with the updated date shown above.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Snatched By Lei
Branston Court
69 Vyse Street
Jewellery Quarter
Birmingham
B18 6BA

Telephone: 07984 065594
Instagram: @snatchedbylei